Privacy Policy

Introduction

Tunbridge Gallery ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://tunbridgegallery.com.au), visit our physical galleries, or interact with us in any way.

We operate two gallery locations in Western Australia:

• Shop 6 Napoleon Close, 12-18 Napoleon Street, Cottesloe WA 6011
• Shop 1, 139-141 Bussell Highway, Margaret River WA 6285

This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information You Provide

We collect the following personal information that you voluntarily provide to us:

• Full name
• Email address
• Phone number
• Country
• Postcode

How We Collect Your Information

We collect this information when you:

• Submit a contact form on our website
• Make an artwork enquiry
• Send us your favourites list
• Sign up for our newsletter
• Contact us directly via email or in our galleries

Automatically Collected Information

We use Google Analytics to collect non-identifiable information about how visitors use our website, including:

• Browser type and version
• Pages visited and time spent on pages
• General location (country/state level)

We do not collect or store IP addresses through Google Analytics.

How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries about artworks
• Provide shipping estimates for artwork purchases
• Send you newsletters about new exhibitions, artworks, and general gallery information
• Process and fulfill your artwork purchases
• Communicate with you about your favourites list
• Improve our website and services

Sharing Your Information

We only share your personal information with:

• Mailchimp: Our email marketing service provider, to send you newsletters and marketing communications
• Australia Post: When required to calculate shipping estimates or deliver purchased artworks

We do not sell, rent, or trade your personal information to any other third parties.

International Transfers

As we sell artworks internationally and use Mailchimp (a US-based service), your personal information may be transferred to and processed in countries outside of Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Two-factor authentication (2FA) on systems containing personal data
• Restricted access to personal information on a need-to-know basis
• Secure storage on protected local computers and trusted cloud services
• Only sharing data with reputable, established service providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information until you unsubscribe from our communications or request deletion of your data. If you unsubscribe from our newsletter, we will promptly remove your information from our active marketing lists.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint about our handling of your personal information

Opting Out of Marketing Communications

You can opt-out of our marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Sending us an email request at [email protected]

Please note that even if you opt-out of marketing emails, we may still send you transactional emails related to any purchases or enquiries you have made.

Children's Privacy

We do not have age restrictions for our services. However, if we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

Cookies

Our website uses cookies through Google Analytics to collect non-identifiable usage statistics. These cookies help us understand how visitors use our website so we can improve your experience. You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Effective Date" at the top of this policy and, where appropriate, notifying you via email.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related complaint, please contact us at:

Privacy Complaints

If you are not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner: